INSPECTION; REJECTION OF PRODUCTS, RETURNS
a. As used in this Section, “Nonconforming Products” means only the following: (i) the Products shipped are different from those identified in Buyer’s purchase order; or (ii) the labels or packaging of the Products incorrectly identifies them. Buyer will inspect the Products within (7) days following receipt thereof (the “Inspection Period”). The Products will be deemed accepted at the end of the Inspection Period unless Buyer notifies UnitedBuilt in writing, via certified mail, of any Nonconforming Products and furnishes UnitedBuilt with a written description of all defects and written evidence or other documentation reasonably required by UnitedBuilt.
b. If Buyer notifies UnitedBuilt of any Nonconforming Products prior to the expiration of the Inspection Period, then UnitedBuilt will, in its sole discretion, (i) replace the Nonconforming Products with conforming Products, or (ii) credit or refund the purchase price for the Nonconforming Products, together with any reasonable shipping and handling expenses incurred by Buyer. At UnitedBuilt’s request and direction, Buyer will return the Nonconforming Products at UnitedBuilt’s expense or dispose of the Nonconforming Products in a manner approved by UnitedBuilt, and upon request, Buyer shall provide UnitedBuilt with a certificate of destruction of such Nonconforming Products. Upon receipt of the Nonconforming Products, UnitedBuilt will promptly refund the monies owed or ship the replacement Products to the Delivery Location at UnitedBuilt’s expense, with UnitedBuilt retaining the risk of loss until delivery. Buyer acknowledges and agrees that the remedies set forth in this Section are Buyer’s exclusive remedies and UnitedBuilt’s sole liability for the delivery of Nonconforming Products.
c. No good may be returned to UnitedBuilt without receipt of UnitedBuilt’s written Returned Goods Authorization (RGA) issued by UnitedBuilt. Requests for discretionary or non-warranty returns of stock inventory must be received by UnitedBuilt within thirty (30) days of the original invoice and are subject to restocking fees which may vary by item or line. Special orders of non-stock inventory are non-returnable. All returned products must be received by UnitedBuilt without damage, and credits, if due, will be issued by UnitedBuilt based upon the condition of the returned inventory, and upon the lesser of purchase price or current selling price.
d. Claims for factory damage or shortages shall not be considered unless made in writing within ten (10) days after receipt of the goods and accompanied by reference to our bill of lading and invoice numbers. Defective Products shall be held for UnitedBuilt’s inspection and/or disposition.
To start a return, you can contact us at parts@watertrucks.com